FAQs

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align="left" title="FACTORY INFORMATION" woodmart_css_id="5f70387a3545a" woodmart_empty_space="" title_width="100"][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Are you a manufacture or trading company?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]Yes, we are a leading company of whole sanitary ware industry in China. OuuKey owns 5 subsidiary companies for various products.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can your factory do ODM, we need the customized products?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]Yes, we can do OEM and ODM. The staffs in our R&D department are well experienced in the faucet industry, with more than 10 years experience. We can make customized products especially for you; please kindly contact us for more details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How is your factory production capability?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]We has a Full production line including Casting Line, Machining Line, Polishing Line and Assembling line. We can manufacture products up to 60000 pcs per month.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can your factory print our brand on the product?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Our factory can laser and print customer’s logo on the product with the permission from customers. Customers need to provide us a logo usage authorization letter to allow us to print customer’s logo on the products.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which areas do you export?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]Our main market is in USA, Canda, South Europe, East Europe, West Europe, South America, Middle east, Asia and Africa.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align="left" title="PRODUCT INFORMATION" woodmart_css_id="5f703aec25dd6" woodmart_empty_space="" title_width="100"][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How many years quality guarantee for your faucets?” tab_id=”1″][vc_column_text text_larger=”no”]We provide 3-5 years qualiy guarantee for brass faucet and 1-2 years quality guarantee for zinc faucet as per different level quality. If any defective is confirmed to be caused by us, substituation or repair part will be sent in the next order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your MOQ?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]100PCS each model for our products, but for trial order, small bulk and mixing items are also warmly welcomed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What about the leading time?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]In general, the leading time is about 15 to 25 days. But please confirm the exact delivery time with us as different products and different order quantity will have different leading time.Thanks for your kindly cooperation in advance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you test all your goods before delivery?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Yes, we have quality control system to make sure products delivered perfect.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What’s your payment method?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]We accept Paypal, T/T, L/C, etc.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]